Client Experience and Expectations

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Resilience and Growth in Disruptive Times
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How we think and feel impacts our health, decision making and actions. Learn from 30 years of research on how people react during times of adversity, and the most effective ways to cope and grow. You’ll gain insight into your personal resilience profile and discover how you can help others deal with the demands of this challenging time.

The Evolving Role of the Wealth Advisor
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Moderated by FOX’s David Toth, we’ll hear from three prominent wealth advisors regarding the advisor role, how they see the role evolving, the technology influencing what they do and how they do it, and the skill sets they seek in the next advisor generation. Presenters: Thomas P. Melcher, Managing Director, Director of Family Wealth, Glenmede Jack Thurman, Managing Partner, BKD Family Office John Zimmerman, President, Ascent Private Capital Management of U.S. Bank

Best Practices for Virtual Client Engagement
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With almost all meetings now happening virtually, how are firms establishing and growing client relationships? Demonstrating your firm’s capabilities, better understanding client needs, maximizing touchpoints, and building deeper client relationships are all important client engagement goals. In this session, leading family learning and events professionals will share their successful strategies and activities to reinvent engagement activities, as well as tips and best practices to help you reinvigorate your own client engagement strategy.Presenters:

Racial Equity Investing: The Time is Now
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There is a renewed sense of urgency around racial equity investing in the wake of the COVID-19 pandemic and the widespread protests after the deaths of George Floyd and others. By taking on three achievable actions and staying committed to them, investors can help address racial inequities in their investment practices and portfolios. If adopted widely, they have the great potential to reduce some of the imbalances that permeate throughout the asset management industry and society at large.

New IRS Coordinated High Wealth Audit
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The IRS is coming out of its silos. Between July 15 and September, the IRS will audit several hundred high-income individuals and one or more related entities, typically one or more pass-throughs. This action will require a coordinated and appropriate response by the taxpayer and his or her advisors and the advisors of the related partnerships, trusts, corporations, and foundations.

Securing the Remote Workforce in the Wake of the COVID-19 Global Health Crisis
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As anticipated at the onset of the COVID-19 pandemic, there has been a significant uptick in cyber fraud. Cyber criminals are opportunistic and taking advantage of companies at their most vulnerable. This is a result of unique risk factors that have been heightened with the rapid shift to remote working arrangements. In this webinar with accompanying slides, we discuss the steps that can be taken to mitigate the cyber threats and protect your organization during and after the COVID-19 pandemic. Select the 'download file' to view the accompanying slides.

2012 FOX Fall Forum
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We have assembled an impressive collection of speakers for this year's FOX Fall Forum to discuss several issues of global importance. The star of the event is our members and their ability to achieve in a rapidly changing world. Join us to learn from wealth owners and advisors at the top of their game – those who have maximized wealth to create new businesses, foster the next generation of leaders, and solve big problems.

The Future of Work: Five Predictions for Private Equity Firms
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In an industry that relies on speed and innovation to close deals and drive returns for investors, the absence of face-to-face meetings amid the coronavirus pandemic is one reason the M&A activity in the private equity sector has had the most sudden drop-off since the Great Recession. Now private equity firms must transform quickly, and innovative practices are needed to drive more lucrative deals.

The Psychology of Wealth in Taxing Times
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Effectively adapting to adjustments in economic culture and wealth is often difficult and requires families to balance past tradition with the need to move forward. Internationally-recognized family wealth psychologist Dr. James Grubman joins host Damien Martin to discuss the dilemmas, decisions, and challenges that come with wealth and share real-world stories for those both new to and coming from wealth. Here's what's covered:

Cybersecurity After COVID-19: 10 Ways to Protect Your Business and Refocus on Resilience
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As social distancing measures abate—and ahead of a possible second wave of coronavirus cases—organizations will need to de-risk the enterprise and adapt operations to a “new normal.” This will require a thorough evaluation of pandemic-driven IT and cybersecurity changes, some of which were rapidly put in place during the response phase of the pandemic, followed by strategic adjustments of enterprise architectures, cybersecurity controls, and business processes based on long-term operating strategies. In the post-COVID-19 world, 10 areas will require attention.