The complex needs of families stretch sales timelines and require a high degree of customization and cost. During the presentation given at the 2011 Wealth Advisor Forum, two FOX executives examined the business development and sales practices that meet these challenges and help turn prospects into long-term clients.
Client Experience and Expectations
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Assessing the Client Complexity Factor Early On
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A method for determining the complexity level of a prospective client and evaluating if they are a good fit for the firm's services.
Retaining Talented Employees to Enhance Productivity
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The key to any successfully operated wealth management organization depends on having the right talent in the right role. This 2010 FOX Fall Forum session includes a discussion of findings from recent FOX research that focuses on critical talent issues, such as recruiting, compensation and team structure. In addition, a family office executive will present findings from her own employee satisfaction survey and discuss how the information has been helpful in identifying what motivates her employees.
Standing Out in the Crowd: Strategies for Marketing, Positioning, and Leveraging Networks in Family Wealth Management
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Marketing and differentiating within the multi-family office market is an operational challenge for firms of every size and origin. This 2010 FOX Wealth Advisor Forum presentation takes a look at the latest FOX research of the MFO market and outlines not only the different marketing strategies firms employ but also how firms measure the effectiveness of those strategies and how this relationship-centric business requires a different take on traditional marketing methods.
To be competitive, advisors need to determine and consistently demonstrate what makes them unique and relevant to ultra-wealthy clients. This workbook from Natixis Global Associates helps advisors define what they stand for, understand how they are perceived, determine the priorities and needs of clients, create a personal brand message, develop and implement a brand-building plan, and measure the results.
While it is always a good practice to be prepared for possible future transitions, the current economic climate makes succession planning imperative. A well designed succession plan will help protect client relationships, ensure business continuity, promote economies of scale and provide procedures for dealing with the eventual retirement of advisory firm founders.
Redefining Ways to Deliver Trusted Advice
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This PriceWaterhouseCoopers study of global private banking and wealth management provides insight into the themes and trends affecting the world of wealth management as well as practical suggestions for actions wealth managers should be taking. The study is conveniently divided into six sections covering performance, client service, products and services, talent, operations and technology, and risk management.
Find out what new products are available to family office executives to better respond to the needs of increasingly complex offices. in this 2009 Financial Executives Forum presentation, discover ways to more effectively utilize existing technology to improve business processes needed to fulfill the functions of a family office.
The Total Package: Single Family Office and Multi-Family Office Benefits and Retention Strategies
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This presentation uses survey data and case studies to explore non-monetary incentives employed by single and multi-family offices including policies for paid time off and other benefits and perqs. Most single family offices are smaller organizations that employ 20 or fewer people. Their policies related to non-monetary incentives vary depending on the philosophy and preferences of their owners. Some offices have informal or unspoken agreements about time off and other benefits while others have formal policies that mirror those used in larger, corporate environments.
The Economics of Talent
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Compensation and benefits often represent more than 50% of expenses for multifamily offices and wealth advisor firms. In this presentation from the 2009 FOX Wealth Advisor Forum, you will learn the best ways that firms can source talent and structure short and long-term compensation to ensure staff continuity and firm profitability.