The growth in data is a function of multiple technological advancements in and around financial services.
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Innovating the Client Experience: So, You Want to Deliver Consistently Outstanding Customer Experiences
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You are not alone in wanting to deliver outstanding client experiences. According to Forrester Research, client experience elevation is on the strategic priority list of 92% of businesses; 23% of those small, medium and large companies have client experience as their #1 priority. Despite that prioritization, consumer satisfaction research suggests client engagement is at a 9-year low. Dr.
Critical to the creation and application of new ideas within the marketplace to generate new value is a keen awareness of the client’s perception of the value delivered over time. To provide you with tools necessary for strategic thinking from a tactical perspective, Karen and David will share key findings from the FOX MFO Benchmarking study that link value to pricing trends, structure, and the evolving value of services provided.
Family Office Exchange continues to lead efforts on assessing need; analyzing impact; evaluating ideas, preparing for innovation; aligning culture and teams toward commitment; and targeting efforts in the design, development and delivery of meaningful and dynamic products, services and processes that are uniquely positioned for the next generation of wealth owners.
Defining and Aligning The Client Experience
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Family Office Exchange has been leading the charge to examine essential elements of the client experience and the influence these elements have on today’s families as well as families of the future. Key to this assessment is defining what family office executives, advisors with whom families will engage, and of course families themselves need to do to more effectively meet the unique and emerging needs of enterprising families.
Track 6 - DEVELOPING PROFESSIONALS - Highlights from 2015 FOX Compensation and Benefits Survey
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Over 100 families shared their compensation data and practices as part of the 2015 FOX compensation Benchmarking Survey. The report, distributed in late September, includes a comprehensive analysis of individual compensation categorized by size of staff. Included in the survey results is an analysis of incentive compensation—methodology and annual targets for short-term incentives, types and structure of long-term incentive compensation, current compensation practices, benefits and perquisites and PTO.
Employing Domestic Staff for Your Home
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Clients often hire domestic staff for help managing a large family and household. But for the affluent homeowner, there are significant risks associated with retaining employees such as babysitters, elder-caregivers, and housekeepers, to name just a few. When hiring domestic workers, it’s important to consider and address the risks involved, which are discussed in this article from Marsh Private Client Services.
Women in leadership: the family business advantage
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The first in-depth exploration from our global family business survey, “women in leadership” shows that family businesses believe in the value of women in leadership overall, not only women family members.
Knowing what Wealth Managers find crucially important when structuring insurance solutions for their clients can help you differentiate yourself amongst this highly influential group of trusted advisors. The insights in this article can help you strengthen your referral network and increase your pipeline of UHNW business.
The volume of information in businesses is doubling every two years, creating significant challenges for businesses of all types and sizes, including family offices. Besides the cost of storage, the information in records and data can pose risks that may surface in audits and litigation. One way to successfully tame the rising tide, is to implement a Records and Information Management (RIM) program. This article discusses the benefits of implementing the proper records management system in order to minimize risks and liabilities at the family office.