Winning on Purpose: The Case for Putting the Client First
Overview
Customer experience leaders outperform the market 2 to 1, so why are more companies not fully embracing Customer Purpose? Join us for a presentation from Maureen Burns, who is a leader in Bain & Company’s Customer practice work within the Financial Services industry. Maureen deals extensively with clients on topics related to marketing excellence, the Net Promoter System®, customer journey redesign, and digital transformation.
Maureen Burns, Partner, Bain & Company
Introduced by Peter Moustakerski, CEO, FOX