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Businesses that sell basic necessities are facing overwhelming demand and experiencing increased customer service inquiries, call volume, and website orders. These challenges make communicating with customers more important than ever. When implementing an effective customer-facing communications plan, there are five attributes that should be included.

As family offices and businesses prepare for a return to work in the post-COVID-19 environment, they face complicated decisions when trying to plan for a safe workplace. This medical intelligence report provides an overview on COVID-19 to help facilitate thoughtful discussions and a better understanding of official recommendations. It also includes general guidance for employers and reputable sources for getting updates and information on the spread of COVID-19 and changes in recommendations to fit the current situation.

Subtitle C of the Coronavirus Aid, Relief, and Economic Security (CARES) Act amends certain provisions in the Emergency Family and Medical Leave Expansion Act and the Families First Coronavirus Response Act. A brief summary of four key provisions that employers need to know includes: paid leave for rehired employees; advance refunding of credits; single-employer plan funding rules; and federal contractor activity.

The spread of COVID has harmed communities and disrupted many sectors of the economy. For the small- and medium-sized businesses, the disruptions to economic activity have heightened the need for the creation of the Main Street Lending Program to provide support to those businesses. In this podcast, a discussion of the Program provides an overview of the terms, clarity on the loans for borrowers and lenders, and how to access additional resources to help navigate the Program.

The EEOC issued updated FAQs on various issues involving the Americans with Disabilities Act (ADA), such as confidentiality of COVID-19 medical information, reasonable accommodation requests, hiring, harassment, and layoffs or furloughs. The U.S. Labor Department’s Occupational Safety and Health Division (OSHA) has also updated their guidance on employer recordkeeping and reporting requirements regarding workplace transmissions of COVID-19. This article reviews the latest changes impacting employers.

The U.S. Department of Labor (DOL) published its Final Rule on the paid sick leave and family leave requirements of the Families First Coronavirus Response Act (FFCRA). The Final Rule supplements and clarifies the multiple FFCRA Q&A publications the DOL has issued. A review of the key provisions is provided, including how the family leave provisions of FFCRA interacts with FMLA, which employers are exempt from FFCRA requirements, and what documentation employers need to retain to obtain a tax credit under FFCRA.

As states and cities begin to lift lockdown restrictions, stay-at-home orders and social distancing measures, it’s vital that businesses implement and communicate new protocols and safety precautions in the workplace before and after employees return. Prepare for reopening your doors with this practical Return-to-Work Toolkit that will help in developing a good first step toward creating a plan specific to your organization.

The COVID-19 crisis has tested the acumen of leadership and the agility of organizations in ways never before seen. The opportunity for leaders now is to lock in these new ways of working and transform their workforces so they can accelerate through the turn and emerge stronger from this disruption. This guide contains insights, practical ideas, and checklists on how organizations can balance the health of their organization today while preparing for a future beyond the crisis.

On April 30, the IRS released guidance providing that Paycheck Protection Program (PPP) loan borrowers may not deduct costs that are paid for with loan proceeds that are forgiven under the CARES Act. Additional guidance is provided on this and other provisions of the PPP, including loan forgiveness and mortgage interest obligations. While PPP loan borrowers should currently assume they cannot deduct any expenses relating to forgiven PPP loan amounts, Congress may still change this result and clarify its intent in subsequent COVID-19-related bills.

Businesses unable to apply in time for loans from the initial Paycheck Protection Program (PPP) allocation have another opportunity to submit an application after the U.S. Senate passed a bill appropriating additional funding for the program. Similarly, businesses that submitted loan applications which could not be approved by the SBA because of the exhaustion of initial appropriations to the program can expect to see those applications processed.