Onboarding Household Staff

This paper is a guide for employers, family offices and households to establish an effective onboarding strategy that spans a new hire's first full year of employment.

When well designed, well managed and well executed, onboarding can have a dramatically positive impact on a household's entire operation. Onboarding can:

• provide a new hire with a positive feeling of being prepared and supported 
• result in high employee satisfaction and retention
• lead to a decrease in expenses caused by high turnover
• help establish professional boundaries
• result in a seamless adjustment for the new hire, employer and family office

While an effective onboarding program should be customized and executed over the course of the first year of employment, the author, Cassford Management, LLC, offers insights and best practices throughout an employee’s timeline and offers specific guidance at the following milestone moments:  before arrival, day one, first days and weeks, 90-day benchmark, six months, and one year anniversary.

The author goes on to identify 6 common pitfalls and provides useful, practical advice on how to avoid them.

Ultimately, a well executed onboarding program will provide a new hire with the opportunity to understand and carry out their responsibilities effectively, and the employers will receive a high standard of service from their household staff.