Family Dispute Resolution Strategies (#2) Active Listening and Evident Understanding

Something significant occurs when people are in a dispute, especially an angry one – they stop communicating. Or they communicate primarily in an aggressive or passive aggressive manner. Effective long-term dispute resolution practices require the parties in a dispute, or potentially in a dispute, to learn how to listen actively, show understanding and speak assertively. Assertive speech is the subject of Strategy Sheet #3. This Strategy Sheet discusses “active listening” and “evident understanding” techniques.