Client Experience and Expectations

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2021 State of the Ultra-Wealth Business
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The ultra-wealth business continues to perform well, but not without some growing pains. While advisors to families of wealth benefited from a strong rebound in the markets during 2020, for some firms costs are rising faster than revenue. Now that we are in the midst of a receding pandemic, what does this look back on 2020 tell us about how prepared advisors were for the challenges? What strategies have they employed that served them well with their clients during this extraordinary time will sustain them through 2021?

How Will the Corporate Transparency Act Affect Estate Planning
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Lawmakers have passed the Corporate Transparency Act (CTA) to help in the ongoing fight against fraud, corruption, terrorism financing, and money laundering. The CTA contains significant new federal reporting obligations, and it may have an especially onerous impact on estate planning for those who accomplish their planning goals through the use of one or more business entities.

What's Next? Adapting to Rapid Change
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The last year ushered in sweeping changes that impact financial services and partners serving ultra-high net worth clients. Firms are left needing answers about which digital methods and tools will sustain if conditions get back to normal, how to reinforce culture among a hybrid employee base, and how to gain an edge on competition and reach prospects now that the world is trending toward digital rather than physical processes.

The Transformational Role of the Family Advisor
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Panelists will discuss how the role of the advisor is changing within families and what is driving that change. Attendees will walk away with tools to help advisors adapt and develop their skills to better serve families of wealth, especially during their transitions.Amy E. Szostak, Director of Family Education and Governance, Northern TrustDien Yuen, JD/LLM, CAP®, AEP®, Blunt-Nickel Professor in Philanthropy, Assistant Professor of Philanthropy, The American College of Financial Services

The Elements of Value
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Eric will help attendees understand the full range of factors that consumers experience as valuable to them, including both rational and emotional. He will explain how firms can improve their value propositions accordingly and how managers can determine the best way to add value to their offerings.Eric Almquist, Advisory Partner, Bain & Company Moderated by David Toth, Managing Director, FOX

How to Prioritize Diversity in Your Organization
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Hear what fellow FOX members are doing to make diversity a priority in their firm. No matter what size budget, attendees will walk away with concrete examples of how to implement and execute impactful diversity initiatives.Kelly Lora Ewart, Vice President of Strategic Relationships, PURE InsuranceLucy K. Park, Partner, Perkins CoieHaley M. Rives, CFA, Director, Asset Consulting GroupModerated by Carin Ojala, Director of Recruiting + Professional Development, Warner Norcross + Judd LLP

Making a Positive Impact In Families
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Panelists will discuss philanthropic shifts happening with families and the advisor role in facilitating the planning. One advisor will tell their story of how they listen to the needs of families and support their client’s process toward achieving their philanthropic vision. Attendees will gain insight about evolving family philanthropy strategies, and the session will demonstrate the impact of effective advisory services.

The Great Unwinding: How to Thrive as the World Re-Opens
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Rob Wolcott, Co-Founder and Chairman of The World Innovation Network (TWIN), will explain the ‘great unwinding’ of 2021 and how organizations can harness the powerful yet chaotic energy that will be unleashed on the world as society opens back up. Now more than ever, organizations need to identify what objectives they’ll prioritize during this unprecedented period, which changes born of the pandemic they will retain, what re-opening will mean for their stakeholders, and understand who needs help and how they can contribute in relevant ways that align with their values.

Vendor Selection: Best Practices for Risk Management
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Third-party vendors can range from custodial companies, to IT services, to professional service firms. Whatever their contracted function, they have access to your physical premises and/or your network data. So how can you make sure that when you’re signing a contract with an outside vendor, you’re not exposing yourself and your clients to excessive risk? There are four best practices you should follow before signing the dotted line.