Client Experience and Expectations

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Q2'24 Member Town Hall
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Join FOX for our second quarterly town hall of 2024, hear the latest news about FOX membership, new and helpful services and benefits for members, and FOX leadership observations on our community and our industry. Most importantly, please join us to ask any questions or share any thoughts and feedback pertaining to FOX membership, services, benefits, and activities. This is a great opportunity to create a regular and open channel for communication with the FOX team and your fellow FOX members.

Financial Services CFOs Embrace Tech to Drive Growth
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Amid the growing excitement surrounding generative artificial intelligence (AI) and other emerging technologies, CFOs in asset management and banking remain keenly focused on the impact that these tools can have on their clients. AI is enabling asset management firms to provide investors with valuable insights from extensive datasets, assisting them in selecting the most profitable strategies. Similarly, technology is aiding banks in serving their customers more effectively and efficiently, fostering long-term relationships.

Reimagine Your Business: How Digital Transformation Drives Growth and Value
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Today, digital customer experiences are table stakes. Yet, digital transformation is widely misunderstood by business leaders as being primarily focused on digitizing existing processes, moving to the cloud, or enabling scalability of the business. While this was true historically, today digital transformation requires fundamentally changing the direction of your company for future growth.

Financial Literacy Resources for Children and Teens
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There are many resources and games available for teaching children about different aspects of managing money, investing, and philanthropy. Starting financial literacy education with children and teens will be more successful when you make the activity fun, connected to their life stage and related to current interests. This includes gamifying learning, suggesting books to the readers, board games for kinesthetic learners, and offering videos for those that are auditory and visual learners.

2024 FOX Foresight: Future of Family Wealth Advice
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The family wealth industry is at a strategic inflection point with a future that’s both bright and turbulent. Wealth professionals will face challenges driven by the rising complexity of the families they serve and the imperative to evolve quickly and serve a broader range of their clients’ needs and expectations.

2023 MFO / Wealth Advisor Research Teaser Report
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As we move into a wealth 3.0 era, advisors will continue to navigate new and changing client needs. FOX’s annual Multi-Family Office and Wealth Advisor study provides insights into this changing world. Please enjoy a few sneak peek pages from the upcoming report, and make sure to register for the upcoming webcast as well.

Ask The Experts: Navigating Unprecedented Growth
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Wealth advisors continue to experience rapid growth, which on its face is positive – but firms can get into trouble if growth is not properly managed. Join a panel of experienced wealth advisors explaining the ins and outs of effectively managing growth. Topics discussed include identifying the right clients for your business, creating efficiencies and processes that make growth more manageable, creating the right training for employees, how to analyze client profitability, and more.

The Family Office Industry Supports the Evolving Family Enterprise
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The dramatic growth of the family office industry in the 1980s was sparked by new liquidity running through hundreds of business-owning families. In an effort to preserve and expand their wealth, they needed a professional financial office so they could focus on broadening their business endeavors or living unencumbered lives.

Wealth 3.0 in Practice: Harnessing the Power of Positive Attention
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With the shift moving away from a fear-based approach to a more positive paradigm, Wealth 3.0 presents the way forward in the wealth advising community. In practice, Wealth 3.0 empowers family clients to work together toward the creative possibilities their wealth and business can offer. Here are some of the practical shifts in mindset and practice that advisors can engage in to make this happen with their clients.