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Businesses that sell basic necessities are facing overwhelming demand and experiencing increased customer service inquiries, call volume, and website orders. These challenges make communicating with customers more important than ever. When implementing an effective customer-facing communications plan, there are five attributes that should be included.

Although the population and life expectancies of U.S. retirees are increasing, portfolio yields remain at historically low levels. As defined benefit income becomes less commonly available, the need for informed retirement portfolio spending strategies is more critical. Because every investor's financial situation is unique, there is no one-size-fits-all solution.

In the same way that spot prices are useful to farmers for planning, they can be just as useful for investors. Many index providers recognize this and publish asset-class-wide measurements of aggregate spot prices called spot indexes. However, things can get complicated if you don’t understand their subtleties.

As family offices and businesses prepare for a return to work in the post-COVID-19 environment, they face complicated decisions when trying to plan for a safe workplace. This medical intelligence report provides an overview on COVID-19 to help facilitate thoughtful discussions and a better understanding of official recommendations. It also includes general guidance for employers and reputable sources for getting updates and information on the spread of COVID-19 and changes in recommendations to fit the current situation.

Subtitle C of the Coronavirus Aid, Relief, and Economic Security (CARES) Act amends certain provisions in the Emergency Family and Medical Leave Expansion Act and the Families First Coronavirus Response Act. A brief summary of four key provisions that employers need to know includes: paid leave for rehired employees; advance refunding of credits; single-employer plan funding rules; and federal contractor activity.

The spread of COVID has harmed communities and disrupted many sectors of the economy. For the small- and medium-sized businesses, the disruptions to economic activity have heightened the need for the creation of the Main Street Lending Program to provide support to those businesses. In this podcast, a discussion of the Program provides an overview of the terms, clarity on the loans for borrowers and lenders, and how to access additional resources to help navigate the Program.

In this conversation, Peter Begalla—a well-known family enterprise consultant and a trained family therapist—talks with Amy Hart Clyne about the pressures that families are experiencing and how family decision making and governance have become truncated during this unprecedented time. Peter offers an insider's perspective and shares how he believes the COVID-19 crisis will impact family governance.Topics discussed:

In a time of volatility and unstable markets, investing in sustainable infrastructure can help stabilize an investment portfolio. Further, sustainable infrastructure is likely to be more shielded than many other sectors from emerging concerns stemming from the COVID-19 pandemic, such as consumer credit risk and business interruptions affecting non-essential industries. If properly structured, another stable source of investing can be found in Opportunity Zone investing.

The EEOC issued updated FAQs on various issues involving the Americans with Disabilities Act (ADA), such as confidentiality of COVID-19 medical information, reasonable accommodation requests, hiring, harassment, and layoffs or furloughs. The U.S. Labor Department’s Occupational Safety and Health Division (OSHA) has also updated their guidance on employer recordkeeping and reporting requirements regarding workplace transmissions of COVID-19. This article reviews the latest changes impacting employers.

The U.S. Department of Labor (DOL) published its Final Rule on the paid sick leave and family leave requirements of the Families First Coronavirus Response Act (FFCRA). The Final Rule supplements and clarifies the multiple FFCRA Q&A publications the DOL has issued. A review of the key provisions is provided, including how the family leave provisions of FFCRA interacts with FMLA, which employers are exempt from FFCRA requirements, and what documentation employers need to retain to obtain a tax credit under FFCRA.