What is your refund policy?:

To ensure the most flexibility for our members and guests, refunds of event credits or registration fees for the FOX Family Forum and the FOX Rising Gen Forum will be granted up through the event, so long as we are notified in writing at events@familyoffice.com.

Attending the Forum in-person: 

How will you be handling health and safety during the Forum?

To participate in the Rising Gen Forum in-person, FOX will require proof of either a COVID-19 vaccination, or a negative COVID-19 test taken within 72 hours of your arrival to the forum. 

Currently, according to state and local guidelines, masks are required in public spaces, which includes the meeting rooms at the JW Marriott. Our on-site masking policy will follow the policy of the venue. 

Our health and safety plan is subject to change in accordance with the CDC, local government authorities, and venue guidelines. Additional information about implementation of this policy will be provided in upcoming weeks. 

Is there information available about health and safety at the JW Marriott?

Yes, please visit the JW Marriott website. 
    

What is the dress code?:

Casual attire is recommended.

How do I book a guest room at the JW Marriott?

Please visit this LINK , or you may call them directly at 1-866-270-6430 and mention the "Family Office Exchange." Additional information can be found on the venue and accommodations page.

I have registered to attend the Forum in person, can I still access the virtual event?

Absolutely. Please see details below.

Attending the Forum Virtually:

Accessing the Forum: 

Where is the Forum and how do I access it?

The Forum is taking place virtually and can be accessed via our Forum portal. Information on accessing the portal will be emailed to you directly prior to the event. For access assistance please email events@familyoffice.com. You must be registered to access the event.

How do I log in?

To log in to the Forum, you will need the email address you used to register for the Forum. Once you enter your first name, last name, and email address on the login screen, you will be sent a verification code to your email address. Once you enter your verification code, you will have access.

Please note: once you have entered your email address in the Forum portal, it can take up to 10 minutes to receive your verification code. 

If you need assistance, please reach out to us at events@familyoffice.com

Which technologies are you using?

CVENT will provide our Forum portal.
Zoom facilitates video streaming.
Mentimeter and Zoom Polls will be used for in-session polling.

What device should I use?

Some employers prevent access to external conference platforms from corporate VPN accounts. You may find it easiest to use a personal device to access this event.

How do I access the sessions?

To access Forum sessions, click on “All Sessions”, at the top on the day you wish to participate in, and then the session you plan to attend. Once inside the session – click the “Begin Session Here” button.
If you would like to attend a session other than the one you originally selected, visit the "All Sessions" tab.

Attending the Virtual Forum:

What do I do now that I’ve logged in?

We recommend:

• Completing your profile.
• Reviewing the “attendee” section and requesting to connect with other attendees.
• Taking some time to become familiar with the portal, and the “All Sessions” page, where you will access the sessions and demonstrations.

When should I log in to attend the session?

We recommend you log into the portal at least ten minutes prior to the session to ensure you have enough time to receive a verification code (if needed) and navigate to your session.

Do I have to log in every time I visit the event?

If you do not close your browser windows or log out of the Forum, you will not need to log in again. Otherwise, you will need to log in again.

What is the time zone?

All published times are in U.S. Central Time.

Do I have to attend every session to maintain access?

No. You may come and go as you please from Forum sessions, and there is no requirement to participate in each of the event days in order to maintain access.

Can other people see me, and if so – what is the dress code?

FOX encourages attendees to turn their cameras on during sessions. There will be some instances when attendees will be visible to one another. Business casual attire is recommended.

How can I change my visibility setting from hidden to visible or vice versa?

Navigate to “edit your profile,” where you can change your visibility.

My question isn’t here, how can I get additional help?

Please email events@familyoffice.com and we’ll be delighted to assist you.