FAQs

What is your refund policy?

To ensure the most flexibility for our members and guests, refunds of forum credits or registration fees for the FOX Global Investment Forum will be granted up through the event, so long as we are notified in writing at events@familyoffice.com.

Attending the Forum In-Person:

How will you be handling health and safety during the Forum?

To participate in the forum in-person, FOX requires proof of either a COVID-19 vaccination, or a negative COVID-19 test taken within 72 hours of your arrival to the forum.

Our on-site masking policy follows the policy of the event venue. The JW Marriott Miami does not require masks to be worn. If your preference is to wear a mask you are encouraged to do so.

Proof of vaccination or a negative covid test can be provided by showing a government issued photo ID along with your vaccination card or test results, a digital health passport, or a photo or scan of your vaccination card or negative COVID-19 test (must show date in the photo for test results).

You will be asked to present these items when you arrive to the forum. We will not be verifying your status in advance of your arrival onsite.

What is the dress code?

Business casual attire is recommended.

How do I book a guest room at the JW Marriott?

FOX has reserved a limited number of rooms at the JW Marriott Miami at a rate of $269 per night plus applicable taxes. A phone number and link to make your reservations will be available by Friday, March 4.

Attendees are responsible for making their own accommodation arrangements. The cutoff date for hotel reservations at this special conference rate (subject to room availability) is Tuesday, March 15, 2022.

Please note: The forum is taking place at the JW Marriott Miami in the Brickell neighborhood, not the JW Marriott Marquis Miami, located in the Biscayne area.

For COVID-19 testing resources recommended by the JW Marriott, please see below:

MD NOW URGENT CARE - .2 miles from hotel
1250 S Miami Ave, Miami, FL 33130
+13055716250
https://www.mymdnow.com
Test offered: PCR with results in 24-48 hours, Walk in only

CVS – 1.8 Miles from hotel
1177 SW 8th St, Miami, FL 33130
+13052856861
https://www.cvs.com
Test offered: PCR with results in 24-48 hours, Appointments on-line 

WALGREENS - .4 miles from hotel
200 SW 13th St, Miami, FL 33130
+13058546340
https://www.walgreens.com
Test offered: Rapid NAAT Test and Rapid Antigen Test; results within 2 hours, Appointments on-line

WALGREENS – 1.3 miles from the hotel
801 SW 8th St, Miami, FL 33130
+13058540131
https://www.walgreens.com
Test offered: PCR with results in 24-48 hours, Appointments on-line 
 

Attending the Forum Virtually:

Accessing the Forum:

Where is the Forum and how do I access it?

The Forum is taking place virtually and can be accessed via our event portal. Information on accessing the portal will be emailed to you directly prior to the event. For access assistance please email events@familyoffice.com. You must be registered to access the event.

How do I log in?

To log in, you will need the email address you used to register. Once you enter your first name, last name, and email address on the login screen, you will be sent a verification code to your email address. Once you enter your verification code, you will have access.

Please note: once you have entered your email address, it can take up to 10 minutes to receive your verification code.

If you need assistance, please reach out to us at events@familyoffice.com.

Which technologies are you using?

CVENT will provide our Forum portal.
Zoom facilitates video streaming.
Mentimeter and Zoom Polls will be used for in-session polling.

What device should I use?

Some employers prevent access to external conference platforms from corporate VPN accounts. You may find it easiest to use a personal device to access this event.

How do I access the sessions?

To access sessions, click on “All Sessions”, at the top on the day you wish to participate in, and then the session you plan to attend. Once inside the session – click the “Begin Session Here” button.

If you would like to attend a session other than the one you originally selected, visit the "All Sessions" tab.

What do I do now that I’ve logged in?

We recommend:

• Completing your profile.
• Reviewing the “attendee” section and requesting to connect with other attendees.
• Taking some time to become familiar with the portal, and the “All Sessions” page, where you will access the sessions and demonstrations.

When should I log in to attend the session?

We recommend you log into the portal at least ten minutes prior to the session to ensure you have enough time to receive a verification code (if needed) and navigate to your session.

Do I have to log in every time I visit the event?

If you do not close your browser windows or log out of the Forum, you will not need to log in again. Otherwise, you will need to log in again.

What is the time zone?

All published times are in U.S. Eastern Time.

Can other people see me, and if so – what is the dress code?

FOX encourages attendees to turn their cameras on during sessions. There will be some instances when attendees will be visible to one another. Business casual attire is recommended.

How can I change my visibility setting from hidden to visible or vice versa?

Navigate to “edit your profile,” where you can change your visibility.

My question isn’t here, how can I get additional help?

Please email events@familyoffice.com and we’ll be delighted to assist you.