Family Office Technology Showcase Frequently Asked Questions: 

Where is the event and how do I access it?

The event is taking place virtually and can be accessed via our showcase portal. Information on accessing the portal will be emailed to you directly. For access assistance please email events@familyoffice.com.  You must be registered to access the event.

How do I log in? 

To log in to the event, you will need the email address you used to register. Once you enter your first name, last name, and email address on the login screen, you will be sent a verification code to your email addess. Once you enter your verification code, you will have access. 

If you need assistance, please reach out to us at events@familyoffice.com. 

What do I do now that I’ve logged in?

We recommend:

• Completing your profile.
• Reviewing the “attendee” section and requesting to connect with other attendees.
• Taking some time to become familiar with the portal, and the “My Schedule” page, where you will access the sessions.
• Review the profiles of our Technology Demonstrators.

How do I access the sessions?

To access event sessions, click on “My Schedule”, the day you wish to participate in at the top, and then select the session you wish to attend. Once inside the sessions – click the “Begin Sessions Here” button.

When should I log in to attend the session?

We recommend you log in at least five minutes prior to the session to ensure you have enough time to receive a verification code (if needed) and navigate through the portal.

Do I have to log in every time I visit the event?

If you do not close your browser windows or log out of the showcase, you will not need to log in again. Otherwise, you will need to log in again.

What is the schedule?

Please visit the Agenda page.

What is the time zone?

All published times are Central Time.

Which technologies are you using? 

CVENT Crowd Compass is our forum portal.
Zoom facilitates video streaming.
Mentimeter will be used for in-session polling.

What device should I use?

Some employers prevent access to external conference platforms from corporate VPN accounts. You may find it easiest to use a personal device to access this event.

Do I have to attend every session to maintain access?

No. You may come and go as you please from sessions, and there is no requirement to participate in each of the event days in order to maintain access.

Can other people see me, and if so – what is the dress code?

There will be some times when attendees will be visible to one another. Business casual attire is recommended.

How can I change my visibility setting from hidden to visible or vice versa?

Navigate to “edit your profile,” where you can change your visibility.

My question isn’t here, how can I get additional help?

Please email events@familyoffice.com and we’ll be delighted to assist you.