PRIMARY OBJECTIVE OF POSITION: Manages delivery of a full range of trust administration services and trust distribution processes within a family office setting.

OUTCOMES:

1. Manage the trust distribution process using sound judgment and focus on quality control; ensure that funds are dispersed in a timely and efficient manner and that any payout requirements are met.
2. Ensure accuracy and completeness of FCI records by meticulously onboarding new trusts, documenting trustee decisions, maintaining physical files, performing administrative account reviews, and holistically auditing individual datapoints across the entire trust system.
3. Enhance trustee engagement through proactive, clear and effective communication and by conducting trustee meetings.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

1. Provide ongoing trust administration for a growing number of trusts.
   1. Ensure distributions are made in an accurate and timely manner.
   2. Manage processes for new and terminating entities.
   3. Oversee notifications to beneficiaries.
   4. Draft trust summaries.
2. Serve as central point of contact between the Trust Administration Department and other departments to oversee account transactions, coordinate scheduled trust events and execute similar cross-functional processes.
3. Read and interpret trust/legal documents; as required, coordinate legal analysis with Senior Trust Administrator, Chief Trust Officer, and estate planning consultants.
4. Prepare approval correspondence, respond to client inquiries, and resolve problems pertaining to trust accounts.
5. Contribute to the trust discretionary review process; analyze beneficiary requests; present information to the Trust Discretionary Review Committee; document trustee decisions.
6. Work to enhance the family trust system; assist in planning and implementing trustee training; develop educational resources for trustees.
7. Review trustee meeting materials to identify items for discussion; participate in and conduct meetings; perform follow ups and ensure minutes are submitted for trustee approval.
8. Participate in the development, implementation and periodic review of FCI’s policies and procedures for trust administration, with particular emphasis on managing unique assets held in trust. Ensure that each trust holding unique assets has a documented Unique Asset Addendum to the trust’s approved Investment Policy Statement.
9. Mitigate fiduciary risk and ensure the completeness of FCI records by performing audits and identifying areas of opportunity for enhanced processes. Perform periodic administrative account reviews.
10. Identify internal trust department research needs based on changes in laws and regulations to ensure complicance. Maintain awareness of and provide analysis regarding new and pending laws and regulations which directly affect the trust administration area.
11. Provide direction and backup support to other Trust Administration Department staff as needed. Participate in company initiatives and other projects as assigned.

EDUCATION AND EXPERIENCE:

1. Minimum 5 years’ experience in trust administration or related fields of work.
2. Bachelor degree in accounting, business, finance, banking or related field required; advance certification preferred (e.g., Certified Trust and Fiduciary Advisor).
3. Experience working in a personal trust office environment or law office specializing in trust and estate planning preferred.
4. Advanced Microsoft Office skills required; experience with trust accounting systems, Salesforce, and spreadsheet software preferred.