Overview

BPM is a single family office that provides support to a number of properties with both domestic and international locations. We seek a dedicated IT Support Engineer to provide technical support to our user population which includes both private residences and commercial operations. The ideal candidate will provide support for user desktop, laptop, mobile devices, WiFi, troubleshooting and documenting a variety of issues related to user technology.

Required Technical Skills/Knowledge

• 5 – 6 years of support experience is preferred.
• Prior family office experience is a plus.
• Computer Science degree is preferred.

• Experience with O365 administration
• Experience with Azure, Azure AD administration
• Experience with Citrix or other remote access technologies
• Good understanding of information and cyber security best practices

• Password
• Multi Factor
• Firewall
• Remote access considerations

• Basic Understanding of simple networking

• Firewalls
• WiFi
• VPNs

• Expertise with Windows for troubleshooting, specifically Windows 10/11
• MDM Mobile Device Management experience including iPhones.

Key Skills and Criteria

• Ideal candidate must be comfortable interacting with users of all levels and explaining concepts to users with varying levels of technical backgrounds.
• Must be patient and have excellent interpersonal skills.
• Must be highly organized with excellent follow up skills.
• Must be flexible and comfortable multi-tasking.
• Comfortable working independently and as part of a team to achieve goals.
• Willing to travel to other locations both domestic and international if required
• Candidate should be flexible and available on an on-call basis to support the needs of the operation as necessary, inclusive of weekends and holidays.
• Willing to assist with other duties as required.

Employment Overview

• This is a full-time, salaried position.
• Must be willing/able to work in the NYC office as required.
• General business hours are between 7am and 6pm ET but flexible to be on-call as required.
• Work with a professional and collaborative team.
• We provide an excellent benefits package including health insurance, dental, vision, 401k, paid vacation time and more.
• Must be fully vaccinated for COVID-19.