Skill-Building for Conflict Resolution, Negotiation, and Listening

Conflict is natural, whether it occurs within the family, personal, or work relationships—but it doesn't need to end negatively. This module guides you on how to work through conflict to achieve positive outcomes. You’ll discover why conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill. By the end of this module, you will feel more confident in your ability to transform conflicts into opportunities for growth and connection, whether with family members or professionally.

In this module, we’ll review the differences, competencies, and use cases for persuasion and negotiation. You’ll also learn common types and tactics. Finally, we’ll look at common mistakes to avoid when trying to influence others, and learn five steps critical to improving your negotiation and persuasion skills.

In You’re Not Listening: What You’re Missing and Why It Matters, author Kate Murphy shares the latest research on effective listening. In this course, you’ll learn strategies for improving listening skills. First, you’ll discover how our brains respond when we’re engaged in conversation. You’ll then get best practices for effective listening, including creating the right environment, engaging curiosity, supporting—rather than shifting—the conversation, and embracing silence.